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Managed Services
Ongoing maintenance, monitoring and technical management for business websites.
Keep the website running. Know when it is not.
We monitor, maintain and support business websites — including sites we did not build. The work is practical: detect problems, investigate them, fix what can be fixed and keep the site current.
- Website availability monitoring We check that the website responds and that key pages return the expected result. A failed check raises an alert, and initial investigation narrows the cause to the application, DNS, the server, the network or an upstream dependency. Monitoring detects interruption; it does not prevent it.
- Website security monitoring Proprietary PHP-based monitoring compares file hashes and watches for changes that should not happen. Alerts identify what changed and when so it can be investigated. Monitoring, investigation and remediation are separate activities, and no monitoring arrangement guarantees complete security.
- Website maintenance Routine updates, compatibility checks and small fixes. We keep the site working with current PHP, server and browser versions and deal with the failures that become outages when left alone.
- Managed website Ongoing technical responsibility for the whole site: releases, maintenance, monitoring, support and coordination with the hosting provider. You get a named technical route instead of an unowned system.
- Technical support Practical help for the people who run and use the site: broken forms, email delivery, access problems, content and configuration issues, and questions about what changed.
- Existing website takeover We review the codebase, hosting, DNS, backups, access and dependencies before taking responsibility. The site does not need to have been built by us, and it does not need to be replaced to be supported.